About Our Policies

Here's a few things you should know

Cut Off Time

Orders received after 1:00 p.m. Central Time are dated and put into production on the following business day.

Setting Up An Account

Set up an account here. We supply our customers with all ordering supplies and prepaid mailers/labels. You can also download most of the materials you need to open an account online through ACI’s website.

Under or Over Exposed Negatives and/or Digital Files

Over or under exposed digital files or negatives may experience a color shift. Accurate color correction may not be possible.

Order Questions

We will make every effort to catch ordering problems, however orders are not checked unless specifies in the special instructions. If you have special requested we check your order, it will not be put into production until all questions are answered, which may require additional lab time. You can also check your orders online with Order Check Online. Call customer service to get set up.

Types of Accounts & Terms of Payment

Credit Card Accounts (our most popular option)
VISA, MASTERCARD, AMERICAN EXPRESS or DISCOVER are accepted. No additional fees are charged for credit card accounts.

You can now update your credit card information online.

Remakes

If it’s wrong, we will fix it – period!

Minimum Charge

All accounts are subject to a minimum charge of $13.00 per order. This includes orders returned for additional services.

Color Match (Mail and UPS orders only)

If you want an order to be color matched to an original or sample print, include the print with the order and write “COLOR MATCH TO SAMPLE” on the back of the order envelope.

Copyright

By submitting a file, negative or image to American Color Imaging for processing, evaluation or printing, the customer represents that they are the owner or have obtained the proper releases for the file, negative, image or font usage and will furnish to us a written release on request.

Liability & Exclusion of Warranty

The safeguarding of property and materials while in our possession is a foremost objective of American Color Imaging. Submitting any film, print, slide, negative or digital media to American Color Imaging for processing, printing or other handling constitutes an AGREEMENT by you that any damages or losses sustained by you, even through our negligence, or by other fault of ours, will only entitle you to replacement with a like amount of unexposed media and we have no liability to you for any losses or damages sustained by you for delay to orders while in our plant or in transit to or from us. In addition, you agree that the acceptance by us of your order is without any other expressed or implied warranty, including warranty of merchantability and fitness for a particular purpose, or guarantee and that recovery for any incidental or consequential damages or losses is excluded.