With the holidays on the horizon, ACI wants to remind you of the holidays we observe. ACI will be closed:
- November 28, 2019 in observance of Thanksgiving
- December 24, 2019 in observance of Christmas Eve
- December 25, 2019 in observance of Christmas
- December 31, 2019 in observance of New Year’s Eve
- January 1, 2020 in observance of New Year’s Day
To find out product turnaround times, click on Products in the menu bar and search for your specific product. Below are some important deadline reminders in order to receive those products by Christmas.
Products with these turnaround times should be submitted no later than 1 pm CST on the following dates:
- 5-day turnaround time: December 13, 2019
- 4-day turnaround time: December 16, 2019
- 3-day turnaround time: December 17, 2019
- 2-day turnaround time: December 18, 2019
- 1-day turnaround time: December 19, 2019
This year to ensure you have your Riveli Albums, Econo-Layflat Albums, and Memory Books in time for Christmas, ACI recommends that you order these products by December 8th, 2019. Any album or book orders that come in after this date, we will do our best to get them through production, but we cannot guarantee they will be ready in time for Christmas.
Any new design requests for Design Studio that are needed for Christmas must be submitted no later than December 1st, 2019. These designs must then be approved and the album or book ordered no later than the December 8th deadline for albums and books.
Reminder: ACI ships orders out via 2-day services except for background orders and orders that are being drop shipped to your customer and which are sent via USPS, and Gallery Wraps and Framed Prints which are sent via ground services. Check your preferred shipper’s website for their holiday schedule: usps.com, speedeedelivery.com, FedEx.com, or UPS.com.
If you have questions about ordering and shipping this holiday season, contact Customer Service at 800-728-2722.
Customer Service is available
Monday–Friday 8 AM to 5 PM CST.
Customer Service will also be available on Saturday, December 21st to take calls from 10 am–2 pm CST.