About Our PoliciesHere's a few things you should know
Cut Off Time
Orders received after 1 pm CST are dated and put into production for the following business day. There may be times where orders that come in after the 1 pm cut-off and go into production the same day but we do not guarantee that they will.
Setting Up An Account
Set up an account here. Once you set up your account, we will mail you a new account kit with important ACI materials. You can also download most of the materials you need on our website.
Under or Over Exposed Negatives and/or Digital Files
Over or under exposed digital files or negatives may experience a color shift. Accurate color correction may not be possible.
We will make every effort to catch ordering problems, however orders are not checked unless specified in the special instructions. If you have special requested we check your order, it will not be put into production until all questions are answered, which may require additional lab time. You can also check your orders online via the My Account section of the website.
Types of Accounts & Terms of Payment
Credit Card Accounts (our most popular option)
VISA, MASTERCARD, AMERICAN EXPRESS or DISCOVER are accepted. No additional fees are charged for credit card accounts.
You can now update your credit card information online.
If we’ve made a mistake on your order, we will fix it – period!
If damage is caused during shipping please click here to learn what UPS requires from us.
All accounts are subject to a minimum charge of $13.00 per order. This includes orders returned for additional services.
Color Match (Mail and UPS orders only)
If you want an order to be color matched to an original or sample print, mail a note with “COLOR MATCH TO SAMPLE” and your sample to:
ACI Attn: Customer Care
715 East 18th Street
Cedar Falls, IA 50613
When you place your order for us to color match, in the special instructions write: COLOR MATCH TO SAMPLE.
By submitting a file, negative or image to American Color Imaging for processing, evaluation or printing, the customer represents that they are the owner or have obtained the proper releases for the file, negative, image or font usage and will furnish to us a written release on request.
Liability & Exclusion of Warranty
The safeguarding of property and materials while in our possession is a foremost objective of American Color Imaging. Submitting any film, print, slide, negative or digital media to American Color Imaging for processing, printing or other handling constitutes an AGREEMENT by you that any damages or losses sustained by you, even through our negligence, or by other fault of ours, will only entitle you to replacement with a like amount of unexposed media and we have no liability to you for any losses or damages sustained by you for delay to orders while in our plant or in transit to or from us. In addition, you agree that the acceptance by us of your order is without any other expressed or implied warranty, including warranty of merchantability and fitness for a particular purpose, or guarantee and that recovery for any incidental or consequential damages or losses is excluded.